CLIENT-CENTRIC
MAKING RELATIONSHIPS OUR PRIORITY
Henderson believes cultivating strong client relationships are the foundation of delivering exceptional results. We prioritize meaningful connections because we understand that our success is built on the strength of our people. Our commitment is clear: to build a better world through trust, collaboration, and excellence.
DON’T TAKE OUR WORD FOR IT
Our team is dedicated to ensuring your needs are met with expertise and empathy. We prioritize open communication and are committed to addressing your concerns. Our goal is to foster strong relationships, making your journey with us smooth and enjoyable every step of the way.
Cartier
Henrion Hall Renovation – Wichita State University
Gillette Stadium North End Zone Renovation
Gillette Stadium North End Zone Renovation
INSIGHTS FOR BETTER EXPERIENCES
Key statistics that highlight our commitment to exceptional client experiences and how we continuously strive to exceed your expectations.
With a Net Promoter Score (NPS) of 50, our clients consistently express their satisfaction by recommending Henderson Companies to others.
90% of our projects at Henderson Companies are from repeat clients, showcasing their trust in our work.
4.5 out of 5 clients are satisfied with the services by Henderson Companies, reflecting our commitment to quality.
OUR PROMISE TO YOU
At Henderson Companies, you can expect partners you trust to deliver creative, thoughtful solutions that help bring your vision to life. We are committed to building relationships in which you feel heard, valued, and proud of what we accomplish together.
1. PARTNER YOU TRUST
REAL was created to foster community and drive action through education and dialogue around past and present race relations, and to equip members with practical steps how we move forward collectively in our fight for equality.
2. CREATIVE, THOUGHTFUL SOLUTIONS
We pursue innovative solutions that align with your unique challenges and goals. We thoughtfully balance your needs with those of the environment and society at-large. Projects are not “one-size-fits-all,” and neither is our approach. We are a place where rules meet imagination.
3. BRING YOUR VISION TO LIFE
Our why is helping you achieve your why. No matter the project type, we’re aligned with your mission. We partner with you every step of the way to provide results that meet your expectations.
4. BUILDING RELATIONSHIPS
The relationships we build and maintain are the foundation of our people-first culture. We’re willing to get personal to build trust and develop strong relationships. It’s everyone’s responsibility to provide an exceptional client experience, both inside and outside our walls.
5. HEARD, VALUED, AND PROUD
We ask the right questions, so you feel your voice is heard. Your unique insights and perspectives are a critical part of our process. We want you to walk away proud of the end result the work that was done throughout the project, and our ongoing relationship.
CLIENT EXPERIENCE INSIGHTS
We’re a team of dedicated professionals committed to exceptional service and client satisfaction. Explore our insights and resources to discover how we elevate the client experience, turning vision into reality and ensuring every step of our journey together is seamless and rewarding.
VIEW MORE CLIENT EXPERIENCE THOUGHT LEADERSHIP
barry sutherland
client experience director
WE’RE HERE FOR YOU
Your experience matters to us. Whether you have questions, concerns, or feedback, our team is ready to assist you. Reach out anytime, we’re always here to help.